Contact Us
Got a question about one of the casinos we cover, spotted something that needs updating, or just want to flag feedback on how we rate and rank sites? This is the page for that. We read every message that comes in, whether it's about a specific brand, a bonus term that's changed, or something on the site that isn't working the way it should.
How to reach us
The quickest way to contact the Non Gamstop Casinos team is by email at [email protected]. We aim to acknowledge enquiries within a couple of working days, though it can occasionally take longer if we're mid-way through updating our reviews or checking a new operator.
When you write in, it helps to include:
- Which casino or page your message relates to, if applicable
- A short description of the issue, question or feedback
- Any screenshots or details that support what you're reporting, such as an outdated bonus term or broken link
What we can and can't help with
We're an independent comparison site, not an operator. That means we can help with questions about our own content — how we researched a casino, why a site sits where it does in our rankings, or whether information on a page is out of date. We can't process deposits, withdrawals, account verification or bonus disputes on behalf of any casino listed here. For anything account-specific, the casino's own customer support team is the right first point of contact, since they hold your account details and can act on them directly.
If you're dealing with a dispute you can't resolve directly with an operator, most casinos not on GamStop are licensed by an authority outside the UK, such as Curaçao, and that licensing body will usually have its own complaints process. We're happy to point you toward general guidance, but we can't intervene in individual account matters.
Feedback on our reviews and rankings
Our write-ups of brands such as Betmica, Kikibet, Betninja and the other operators we cover are based on publicly available information — terms, licensing details, game ranges, payment options and welcome offers as published by each site. If you've had firsthand experience with a casino we've reviewed and something doesn't match what we've written, tell us. Genuine reader feedback is one of the ways we keep our comparisons accurate, and we periodically revisit pages to reflect changes in offers, terms or ownership.
For a broader look at how brands are currently ranked, see our Non GamStop Casinos 2026 - Best Online Casinos UK page, which explains the criteria behind the list.
Questions about responsible gambling
If your message relates to managing your own play, budgeting, or understanding self-exclusion tools outside GamStop, we've put together dedicated guidance on our Responsible Gambling page. It's worth a read whether you're new to non GamStop sites or just want a refresher on the tools available. You must be 18 or over to gamble with any operator we cover, and we'd always encourage setting limits before you start rather than after.
Before you write in
A few things are already covered elsewhere on the site and might save you a message:
- Background on who we are and how we approach this niche is on our About Us page
- The full terms governing use of this site, including our editorial and commercial disclosures, sit on our Terms and Conditions page
- Current bonus terms, payment methods and game ranges at reviewed casinos are detailed on their individual review pages
If your question isn't answered there, drop us a line — we'd rather hear from you than have you guessing.